FAQs Festival

Frequently Asked Questions

General Information

When and where is LONGHAUL Festival?

LONGHAUL Festival takes place across three incredible showground venues in January 2027:

Friday 22 January 2027 – Melbourne Showgrounds, VIC
Saturday 23 January 2027 – Sydney Showground, NSW
Sunday 24 January 2027 – RNA Showgrounds, Brisbane, QLD

What time do gates open?

Gates open at 12:00 PM at all venues. Music kicks off at 12:30 PM, with the headliner taking the stage at approximately 8:45 PM. Final set times will be announced closer to the event date.

Is the festival rain or shine?

Yes, LONGHAUL Festival is a rain or shine event. We recommend checking the forecast and dressing appropriately. In the event of severe weather that poses a safety risk, we'll communicate any changes via email, SMS, and our social media channels.

What is the age restriction?

LONGHAUL Festival is a licensed 18+ event. Valid photo ID is required for all attendees for age verification and alcohol service.

Tickets & Entry

How do I buy tickets?

Tickets are available exclusively through Ticketek. Longhaulers Club members receive early access to presale tickets before general public on-sale. Visit our website to join the Longhaulers Club or purchase tickets directly through Ticketek.

What ticket types are available?

We offer several ticket options to suit your festival experience:

General Admission – Standing room access to all stages and general festival areas
VIP Packages – Premium viewing areas, exclusive bar access, private amenities, VIP merchandise, and more

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Pricing and package inclusions:

1st Release: $199.90
2nd Release: $229.90
3rd Release: $249.90

‍(Plus a one-off transaction fee)

Can I get a refund on my ticket?

Tickets are non-refundable unless the event is cancelled and not rescheduled. In accordance with Australian Consumer Law, refunds may be provided in limited circumstances such as event cancellation. For full terms and conditions, please refer to your ticket purchase confirmation or visit Ticketek's website.

Can I transfer my ticket to someone else?

Yes tickets are transferable! You can transfer your ticket through your Ticketek account. Please ensure the recipient has their confirmation and valid photo ID for entry.

What do I need to bring for entry?

Please bring:

Valid photo ID (driver's licence, passport, or proof of age card)
Your ticket (digital or printed)
Proof of concession (if applicable)

At the Festival

What can I bring into the festival?

You're welcome to bring:

Small bags (max 30cm x 40cm)
Sealed plastic water bottles (max 750ml)
Sunscreen and hats
Necessary medications (with prescription or doctor's letter)
Small personal items (phone, wallet, keys)

What items are prohibited?

The following items are not permitted:

Glass containers, cans, or alcohol
Professional cameras or recording equipment
Weapons of any kind
Illegal substances
Chairs, umbrellas, or large bags/backpacks
Fireworks, flares, or laser pointers
Drones or remote-controlled devices
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All bags are subject to search. For a complete list, please see our Terms & Conditions.

Will there be food and drinks available?

Absolutely! We'll have a wide variety of food vendors offering everything from classic festival fare to gourmet options, with vegetarian, vegan, and gluten-free choices available. Licensed bars will be serving beer, wine, spirits, and non-alcoholic beverages throughout the venue. You cannot bring your own food or drinks (except one sealed water bottle).

Can I leave and re-enter the festival?

No, re-entry is not permitted. Once you leave the festival grounds you will not be able to return.

Is there somewhere to charge my phone?

Limited charging stations will be available near the main info tent. We recommend bringing a fully charged portable battery pack as charging stations may have wait times.

What if I lose something?

Lost property can be reported at the Info Tent during the event or via our website after the festival. Found items will be held for 30 days. We recommend keeping valuables secure and taking photos of your belongings for identification purposes.

Getting There & Parking

Where can I park?

Paid parking is available at all three venues. Please note that parking is limited and we strongly encourage carpooling or using public transport.

What are the public transport options?

All venues are accessible via public transport:

Melbourne – Tram and train services direct to Melbourne Showgrounds
Sydney – Light rail and bus services to Sydney Showground
Brisbane – Bus services and Queensland Rail to RNA Showgrounds
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Check your local transport authority for timetables and special event services.

Are ride-share drop-offs available?

Yes, designated ride-share zones will be clearly signposted at all venues. Please follow event signage and marshals' directions for safe pick-up and drop-off.

Accessibility

Is LONGHAUL Festival accessible?

We're committed to making LONGHAUL Festival accessible to all patrons and will do our best to ensure an inclusive event, however, we also remind all patrons these events are outdoor and there may be uneven terrain. Weather can also have an impact on conditions. Each venue features:

Accessible amenities and facilities
Companion card acceptance (one companion free with valid card)
Accessible parking (pre-booking essential)
Quiet spaces for patrons who need sensory breaks

Health & Safety

Will there be medical facilities on-site?

Yes, trained medical personnel and first aid stations will be available throughout the festival. If you need assistance, ask any staff member or security guard and they'll direct you to the nearest medical tent.

What should I do in case of an emergency?

In an emergency, immediately notify the nearest security personnel, staff member, or visit the Info Tent. Emergency procedures will be clearly communicated via PA announcements and on-site signage. Please follow all instructions from event staff and emergency services.

Longhaulers Club

What is the Longhaulers Club?

The Longhaulers Club is LONGHAUL's official fan community. Members get exclusive access to:

Early presale tickets before general public
Priority access to LONGHAUL Jam showcase events
Behind-the-scenes content and artist interviews
First access to lineup announcements
Exclusive merchandise and competitions
Member-only playlists and new music discoveries

How do I join?

Joining the Longhaulers Club is free and easy! Simply sign up on our website with your email address. You'll immediately start receiving updates, and you'll be first in line when presale tickets go on sale.

Contact & Support

You can also reach out via our social media channels on Instagram, Facebook, and Twitter.